The Operations Manager is responsible for all day to day functions related to the fulfillment operations of all accounts. The Operations Manager will report to the Director of Operations and directly manages the current supervisory and lead team, and indirectly manage an hourly workforce of 30+ employees with assistance from the supervisory staff and team leads. Functions include but not limited to; P&L support, service level goals, L2R and LMS performance, staffing management and overall daily workforce planning.
Supervisory Responsibilities: Y or N? Yes