Newgistics Inc.

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Operations Liaison

Operations Liaison

ID 
1806
# Positions 
1
Location 
US-CA-Commerce
Experience (Years) 
..
Category 
Parcel & Fulfillment Operations

More information about this job

Overview

The Operations Liaison tracks client-facing and internal problems from inception through to closure, escalating and driving resolution where necessary. They establish and maintain close relationships with key personnel at Newgistics, our service providers, and our customers. 

While problem resolution and relationship maintenance are the foundation of this role, the responsibilities are limited only by the individual's desires and abilities.

 

Responsibilities

  • This person acts in a liaison role between customer service/account management resources and the operations floor. They service requests ("tickets") from our customer facing groups, and they track and respond to those tickets on behalf of the operations team. Examples include inventory inquiries, order expediting, troubleshoot of orders, or coordination of special requests. The play a similar role for the operating floor if an operation needs clarity from a customer on inventory, orders, etc. – 50%
  • Coordinate the daily transportation moves for the site. They ensure freight and the associated paperwork is ready for shipment and ensures that the appropriate carriers are notified of any pick-up needs. -20%
  • They facilitate special "out of the ordinary" customer requests and help ensure both the operations and the customers have the information needed for success. Examples include kitting, repurposing of inventory, promotional programs, etc. -20%
  • Quality audits/sampling for outbound shipments. - 10%

 

 

Qualifications

  • Experience in direct interaction with customers
  • Strong troubleshooting skills
  • Excellent written and oral communication skills
  • Ability to work independently to solve problems
  • Ability to write ad-h+oc reports and mine data
  • Good organization skills
  • Excel
  • 1-2 years’ experience arranging LTL freight and creating
  • 1-2 years’ experience working with USPS, UPS, and other small package carriers.

 

 

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