Newgistics Inc.

Temporary Transportation Coordinator

US-TX-Austin
ID
1821
# Positions
1
Category
Parcel & Fulfillment Operations

Overview

Position is accountable for supporting the Transportation team in delivering high quality services to internal and external clients. Position is focused on supporting the Transportation Coordinators and Transportation Manager for surface transportation. The goal of the position is to aid in the daily duties of the Transportation Department and to deliver exceptional service to our customers while maintaining department goals. In order to be successful, this individual must be able to work in a high pressure, fast-paced environment, interact with all levels of the Newgistics team members and develop relationships with the Newgistics outside vendors.

Responsibilities

  • Work closely with the Transportation Manager to support the inbound and outbound operations for the Newgistics Returns and Delivery busines
  • Track all truck loads daily in the Pick Up Tracking System
  • Ensure that the Delivery customer pickups are picked up on time every day and that the carriers have all of the information regarding the scheduled pickups to make them successful
  • Support the Transportation Coordinators and Manager in implementation of all new customers for both Returns and Delivery
  • Enter the One Ship and Mercury Gate plans as needed. Also work with the Transportation Manager to work out any issues with the One Ship system
  • Develop customer performance reports and ensure the information provided is accurate and complete
  • Develop weekly finance reports on key clients for the accounting department and ensure the information provided is accurate and complete
  • Track and create reports on key clients to the client and Transportation Manager
  • Create BOL’s and other shipment-related documentation for specific clients on a weekly basis
  • Closely track and monitor “hot ticket” items and report to client and Transportation Manager
  • Work with the Transportation Vendors to ensure that all inbound and outbound shipments will be picked up and delivered on time. Report all issues to the assigned Supervisor/Manager on call      
  • Book extra loads with carriers as necessary and log the new loads into Mercury Gate software
  • Be available to assist the Transportation team if needed for any project and other duties as assigned

 

 

Supervisory Responsibilities: Y or N? (Describe) N

Qualifications

  • At least two years of experience related to Transportation or customer service. A Bachelor Degree candidate with limited work experience will be considered if the candidate can demonstrate analytical skills
  • Ability to work unsupervised for up to 10 hours
  • Ability to problem solve and work under tight deadlines and schedules
  • Excellent customer service skills
  • Proficiency in the use of Microsoft Office products, specifically Excel
  • Good understanding of database structures
  • Excellent written and oral communication skills

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