The ideal candidate for the Solution Services Specialist role will work closely with clients and serve as their first-point of contact for service needs. The Solution Specialist will be responsible for addressing, solving and documenting issues related to our clients inquires related to inbound & outbound transportation, operations, our fulfillment SmartCenter warehouses, and the United States Postal Service.
The Solution Specialist tracks client-facing and internal problems from inception through to closure, escalating and driving resolution where necessary. They establish and maintain close relationships with key personnel at Newgistics, our service providers, and our clients.
While problem resolution and relationship maintenance are the foundation of this role, the responsibilities are limited only by the individual's desires and abilities.
A candidate is expected to be independent, self-motivated, proactive, results-oriented, and able to define and provide a high level of client satisfaction through the delivery of world-class support services. Understanding the sense of urgency in delivering an accurate response will make you a successful addition to our already exceptional team.
Qualities needed to succeed in this role include relationship building, managing your own time, taking initiative on projects and learn quickly.
The Solution Services Specialist will report directly to the director of the department, and work closely with technology and cross-functional departments such as, operations, transportation, and account management.