Newgistics Inc.

Product Manager, Fulfilment

US-TX-Austin
ID
1833
# Positions
1
Category
Parcel & Fulfillment Services

Overview

At Newgistics, we pride ourselves on creating a wide range of state of the art, end-to-end e-commerce solutions driven by technology. To help in this mission, we are looking for a hard-working and fun-loving Product Manager to join our talented Product Development team.

At its core, Newgistics Product Development builds application solutions for anything and everything related to the eCommerce supply chain. This specific position of need focuses on evolving our fulfillment systems (WMS, OMS, LMS, etc.) to support best-in-class execution for our retail partners and their end consumers.  

If you geek over solutions at the crossroads of operations and technology - read on.

Responsibilities

  1. A software product portfolio that includes a proprietary Warehouse Management System (WMS), Order Management System (OMS), Shipping Management System, Labor Management System (LMS), and a resolution and reporting web application.
  2. Being THE subject matter expert on how fulfillment systems drive core operational functions like receiving, put away, picking, shipping, returns, and inventory management. You will understand how stakeholders (clients, end-customers, internal users, etc.) leverage these systems to create outstanding customer experiences.
  3. Understanding comparable 3PL solutions to influence the fulfillment roadmap.
  4. Leveraging data to benchmark competing resource requests surrounding technical debt, production support, and new feature development.  
  5. Working closely with stakeholders and software engineers to identify, scope, and groom user stories or bugs for future development.
  6. Constantly studying the behaviors of operators and the needs of clients to create efficient product solutions.
  7. Using Agile tools and techniques for process and application use modeling.
  8. Regularly publishing updates to stakeholders via development release notes, blog posts, product demos, and product marketing material.

Qualifications

This is the gig for you if....

 

  • You love eCommerce.
  • You know your way around a warehouse.
  • You are passionate about the inner-workings of successful eCommerce operations.
  • You rely on data to validate assumptions and make key decisions.
  • You are a detective at heart: you love identifying root cause, applying logic, and solving puzzles embedded in business rules and system logic.
  • You are equally adept at understanding the technical solution (how it works) and the business process (what it does). You can distill technical information into simple to understand concepts to maximize the stakeholder’s ability to understand a solution.
  • You can put yourself in the shoes of various user (operators, clients, and the end-customer) and tirelessly champion their needs.
  • You can communicate very well.
  • You are a constant optimist that motivates and excites the people around you.
  • You are comfortable with dealing with ambiguity and can ask the right questions to gain clarity.
  • You have a proven track record of building strong working relationships with business partners and peers.
  • You embrace an ever-changing environment as a means to continuously improve.
  • Most of all, you are highly motived to work with a team of passionate peers to build product solutions that excite our stakeholders.

 

Qualifications…

  • 4-6 years working as a Product Owner in an eCommerce Operations related field
  • 2+ years working in retail
  • Experience constructing product roadmaps and evangelizing your product vision
  • Experience hosting product inception and discovery sessions, user focus sessions, and product demos
  • Advanced experience using various team communication tools (JIRA, Confluence, Flowdock, Slack, LeanKit, etc.) to collaborate with your teammates, triage bugs, questions, and identify new solutions and product opportunities
  • Bachelor's degree in Supply Chain, Information Science, Process Engineering/Operations, or Finance preferred

 

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