The Director of Client Development has primary responsibility for the retention and growth of the Newgistics Parcel customer base by nurturing customer relationships, and ensuring that customers derive the most value possible from Newgistics services. This role will require you to work closely with the Sales, Marketing, Implementation, Solutions, Product and Technology teams to ensure Newgistics priorities are aligned with customer’s success. You will serve as an escalation point for issues that have the potential to impact both the customer’s and Newgistics’ success.
We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Newgistics value proposition and apply it to customers of all sizes. The ideal candidate also has previous management experience and understands how to motivate and support individuals for success driven results. This includes motivating a team of account managers to develop a highly effective strategy for each client relationship, assuring client retention, upsell revenue generation, client satisfaction and consultative partnerships.
Reporting to the VP of Client Development, the Director will develop and implement best practices, strategies, and processes that will empower the Client Development team with the skills to drive customer satisfaction and loyalty to the Newgistics service.
30 - 40% travel is required.
Client retention and growth:
Develop and implement Account Management/Client Development best practices:
Coach, monitor and develop staff to improve performance and/or enhance capabilities: