Newgistics Inc.

Business Analyst, Fulfillment Operations

Location US-TX-Austin
# Positions
Parcel & Fulfillment Services


The Business Analyst, Fulfillment Operations is responsible for the development, management and deployment of operational metrics, reporting infrastructures, financial analysis, transportation management tools, and overall analytics to optimize the cost and performance of the fulfillment business. This individual will collaborate closely with the internal operations, engineering, and account management groups in defining requirements/solutions and ensuring that performance is measured in accordance with the requirements of the business.


  1. Oversee the design and implementation of new dashboards and analytical requirements to ensure cycle time, SLA’s, quality, inventory and operational KPI’s are tracked and monitored as operational changes and improvements are made, providing analysis to ensure optimum ROI’s are achieved
  2. Responsible for all financial forecasting activities from an operations perspective, as well as monthly financial reporting and analysis
  3. Participate in the review and execution of software testing plans to ensure quality and accuracy. Assure that designs meet business requirements
  4. Works with other functional groups in order to develop reporting that simulates the requirements of the customers. Evaluates data and works with the business to solve identified problems
  5. Create effective presentations and business communications for internal and external constituents
  6. Special projects and all other tasks as assigned




  • Bachelor’s degree and a minimum 5-10 years’ experience within the logistics industry, preferably in a fulfillment environment
  • Strong analytical skills and structured problem solving skills
  • Expert Knowledge in SQL, MS Word, MS Excel, Power BI and MS PowerPoint
  • Must be a team player with a strong work ethic, as well as excellent people and organizational skills


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