A Customer Experience Specialist is to drive success within a portfolio of Newgistics strategic accounts.
Responsible for driving customer service and growth, the Customer Experience Specialist ensures Newgistics is aligned with the customer’s needs and expectations. This position represents and supports the entire range of company services available from Newgistics. In this position, you will be expected to increase customer satisfaction and retention.
A candidate must be able to interact with multiple customers, Account Managers and internal stakeholders throughout the day while tracking progress and delivering top-notch customer service in a timely manner.
Qualities and skills needed to succeed in this role include relationship building, experience with excel, time management, self-starter on projects and the ability to quickly learn.
The Customer Experience Specialist will report directly to the director of the department, and work closely with cross-functional departments such as, Operations, Transportation, and Technology and Account Management.