Newgistics Inc.

  • Fulfillment Business Analyst

    Location US-TX-Austin
    # Positions
    Parcel & Fulfillment Services
  • Overview

    At Newgistics, we pride ourselves on creating a wide range of state of the art, end-to-end e-commerce solutions driven by technology. To help in this mission, we are looking for a hard-working and fun-loving BA to join our talented Fulfillment Product Development team.

    At its core, the Fulfillment Product Development builds application solutions for anything and everything related to eCommerce Fulfillment (pick, pack, and ship). From client facing dashboards and order entry to inventory management to shipping – the Fulfillment team designs and builds it all! If you geek out over fulfillment and operations and want to work on innovating web applications with a dedicated team of engineers, read on.


    1. Working closely with stakeholders - business users, clients, operators in our facilities – as well with software engineers to identify, scope, and groom user stories and triage application bugs for development
    2. Creating and maintaining a sleek, easy to use product documentation repository for our Fulfillment applications
    3. Using agile tools and techniques for process and application use modeling
    4. Regularly publishing updates to the company via development release notes, blog posts, and demos


    This is the gig for you if….

    • You are a detective at heart: you love identifying root cause, applying logic, and solving puzzles embedded in business rules and system logic
    • You can put yourself in the shoes of the user and can communicate and defend their needs
    • You are equally adept at understanding the technical solution (how it works) and the business process (what it does). You can distill technical information into simple to understand concepts to maximize the stakeholder’s ability to understand a solution (ELI5)
    • You are a constant optimist that motivates and excites the people around you
    • You are comfortable with dealing with ambiguity and can ask the right questions to gain clarity
    • You have a proven track record of building strong working relationships with business partners and peers
    • You are a documentation wizard; you can put together useful documentation that allows users to understand the tools we develop. You can assemble video demos of new and existing functionality, meticulously update Confluence, and constantly train users on how to best utilize the various Fulfillment applications
    • You embrace an ever-changing environment as a means to continuously improve
    • And most of all, you’re highly motived to work with a team of passionate peers to build better Fulfillment product solutions

    Bonus points if you have…

    • Technical writing experience
    • Customer support experience
    • Used various team communication tools (JIRA, Confluence, Flowdock, Slack, Hangouts, etc.) to collaborate with your teammates, triage bugs, questions, and identify new solutions and product opportunities


    • 2+ years working as an Analyst in an Operations related field
    • 2+ years working in retail
    • Experience working with software development team in transforming business requirements into actionable pieces of work.
    • Bachelor's degree in Supply Chain, Information Science, Process Engineering/Operations, or Finance preferred


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