Newgistics Inc.

  • Operations Supervisor

    Location US-IL-Carol Stream
    # Positions
    Parcel & Fulfillment Operations
  • Overview

    This position will have responsibility to effectively manage, oversee and control all operational and associate activities within the warehouse Inventory Control department. The operations supervisor will also be responsible for ensuring the proper implementation and enforcement of policies, holding a high standard of safety and the continuous training of employees, leads and associates in the warehouse.


    • Communicates with local associates, corporate contacts, customers, and vendors to accomplish facility operational goals and objectives.
    • Sets schedules (including breaks & lunches), sets and manages daily staffing levels, coordinates labor, audits and approves time cards through all appropriate company systems and processes.
    • Sets and manages performance expectations, provides ongoing feedback and reviews, resolves team conflicts, supports a positive and safe work environment, uses proactive and reactive coaching, and administers discipline for underperformance; up to and including performance improvement plans and terminations.
    • Understands, coaches and supports company procedures, policy, rules, processes, tools, and standards (“SOPs”), ensures training requirements are met.
    • Communicates daily about facility, corporate, and other pertinent information to various teams and individuals, in various meeting formats (pre-sort, one-on-one, written, etc.).
    • Maintains facility supply inventory in support of SmartCenter operations.
    • Performs and participates in additional facility duties in support of the operation within an automated environment.


    Supervisory Responsibilities: Y or N?   Yes


    • 3-to-5 years of leadership experience in a transportation/distribution/warehouse environment is preferred.
    • Excellent interpersonal and leadership skills.
    • Basic ability to use applications in MS Office.
    • Strong oral and written communication skills.
    • Experience in data gathering and analysis, identifying trends/gaps, building action plans, driving successful execution, and sustaining productivity through effective management.
    • High degree of initiative, solid time management and problem-solving skills.
    • Ability to move and work in a fast-paced environment.
    • Must be able to work variable shifts, long hours, including weekends and holidays.
    • Technically abled or ability to learn navigation of all corporate systems and tools (software, induct station, RF scanner, forklift, etc.) used in support of Newgistics operations.


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