Newgistics Inc.

  • Operations Manager

    Location US-CA-Commerce
    # Positions
    Parcel & Fulfillment Operations
  • Overview

    The Operations Manager is responsible for all day to day functions related to delivery and returns parcel processing. The Operations Manager will directly and indirectly manage an hourly workforce of 30 to 55+ employees with assistance from the supervisory staff and team leads. The Operations Manager will report directly to the Facility Manager. Functions include but not limited to; staff management, daily operations planning, sort configuration optimization, operational metric reporting, and liaison between operation and Newgistics transportation and USPS departments.


    • Manage a supervisory staff of 1 to 10. Dependent on facility size, operating hours and handled volume.
    • Manage a warehouse production crew (30 to 55+ employees) with assistance from the supervisory staff.
    • Perform periodic merit performance reviews with all Newgistics employed warehouse staff.
    • Plan and manage production, staffing, inventories, coordinate a successful daily start-up.
    • Communicate partner/service provider performance concerns to Newgistics corporate.
    • Oversee the shipping operation for both the Delivery and Returns operations.
    • Successfully communicate with carriers and transportation department to manage both delivery and pickup schedules.
    • Enforce company policies and procedures and be able to affectively address personnel issues as outlined by HR procedures.
    • Establish a successful rapport with local postal contact and Newgistics USPS department.
    • Become resident expert in both the Delivery and Returns processing software and be responsible for training in all functional areas.
    • Collect and report all daily operational metrics.
    • Resolve issues affecting the daily operations in an efficient and timely manner to obtain the optimum results possible.
    • Responsible for securing facility and daily close out procedures.

    Supervisory Responsibilities: Y or N?     Yes.


    • Minimum 5-7 years experience preferably in small parcel environment.
    • Ability to work flexible schedule depending on the operational needs.
    • Excellent verbal and written communications skills along with computer skills. (MS Word and Excel)
    • Must be a team player with excellent people and organizational skills.
    • Must be able to motivate, coach, train, reward, and recognize employees.
    • 2 - 4 year degree preferred but not required.
    • Must be knowledgeable in OSHA and Fire safety regulations


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