Newgistics Inc.

  • Engagement Manager

    Location US-CA-San Francisco
    ID
    1960
    # Positions
    1
    Category
    Digital Services
  • Overview

    The Engagement Manager is a pivotal role at Tacit. They serve as the consultative peers of our client’s executive staff and will own multiple ongoing client relationships. In this role, the Engagement Manager will drive the entire engagement delivery process from opportunity qualification, proposal, project scoping, resource planning through contract execution. This role is also the single point of escalation for issues both within the Tacit project team and the client.


    Responsibilities

    The Engagement Manager participates in all of the following: client management, opportunity identification, project management, project estimation, project tracking and billing, resource allocation and risk identification and management.

    Ideal applicants will have familiarity with software development services, consulting and retail vertical expertise.

    Qualifications

    Requirements:

    5+ years in a client-facing role
    5+ years managing services delivery and contracts with clients
    A track record of building and maintaining long-term client relationships
    Proven success in developing and expanding services within existing accounts
    An understanding of the impact of technical decisions on business benefits
    Skilled in identifying buying factors and ability to position services effectively
    Ability to lead with confidence through ambiguity
    Aptitude to learn new technology concepts quickly
    World-class listening and advocacy skills

    Desired:

    Previous experience working as an Account Manager, Delivery Manager, Customer Success Manager or similar in a services organization
    Conceptual understanding of best practices for business analysis,
    Agile software development, and quality assurance
    Experience authoring and managing the delivery process of proposals, client presentations, Statements of Work and Change Orders

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