Newgistics Inc.

  • Senior Operations Manager

    Location US-KY-Hebron
    # Positions
    Parcel & Fulfillment Operations
  • Overview

    The Senior Operations Manager is responsible for all day to day functions related to the fulfillment operations of all accounts. The Senior Operations Manager will report to the Facility Manager and directly manages the current manager and supervisory team, and indirectly manage an hourly workforce of 120+ employees with assistance from the supervisory staff and team leads. Functions include but not limited to; P&L support, service level goals, L2R and LMS performance, staffing management and overall daily workforce planning.



    • Manage a manager and supervisor staff of 2 to 5 individuals.
    • Manage a warehouse production crew of 50-150 employees with assistance from supervisory staff.
    • Responsible for the financial health and P&L ownership of the all accounts, including the necessary financial analysis in order to drive improvement.
    • Perform merit performance reviews with all Newgistics employed warehouse and supervisor staff.
    • Work in conjunction with other facility manager to manage all safety related initiatives within the facility.
    • Plan and manage production, staffing, and coordinate a successful daily start-up.
    • Communicate partner/service provider performance concerns to Facility and Account Management teams.
    • Partner with Account Management on forecasting accuracy and SLA performance.
    • Enforce company policies and procedures and be able to affectively address personnel issues as outlined by HR procedures.
    • Ensure all employees maintain training records and accurate timekeeping data.
    • Collect and report all daily operational metrics, performing root cause analysis to improve service and production related metrics.  
    • Resolve issues affecting the daily operations in an efficient and timely manner to obtain the optimum results possible.
    • Responsible for securing facility and daily close out procedures.

    Supervisory Responsibilities: Y or N?     Yes



    • Ability to work flexible schedule depending on the operational needs.
    • Excellent verbal and written communications skills along with computer skills. (MS Word, Excel, WMS and RF technology)
    • Must be a team player with excellent people and organizational skills.
    • Must be able to motivate, coach, train, reward, and recognize employees.
    • College degree in associated field is preferred.
    • Must have a knowledgeable background with OSHA, safety and GMP regulations.


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