A Specialist is to drive success within a portfolio of Newgistics strategic accounts.
Responsible for driving customer service and growth, the Specialist ensures Newgistics is aligned with the customers’ needs and expectations. This position represents and supports the entire range of company services available from Pitney Bowes. In this position, you will be expected to increase customer satisfaction and retention.
A candidate must be able to interact with multiple customers throughout the day while tracking progress and delivering top-notch customer service in a timely manner.
Qualities needed to succeed in this role include relationship building, managing your own time, taking initiative on projects and learn quickly.
The Customer Experience Specialist will report directly to the director of the department, and work closely with cross-functional departments such as, operations, transportation, and technology and account management.