Newgistics Inc.

  • IT Technician

    Location US-KY-Erlanger
    # Positions
    Parcel & Fulfillment Services
  • Responsibilities

    Technician will be primarily responsible for troubleshooting technical issues including but not limited to:

    • Troubleshooting network connectivity problems
    • Troubleshooting printer/scanner issues
    • Troubleshooting general pc hardware/software issues

    Specific duties include but are not limited to: 

    • Maintains security technologies, including security cameras, security technical network, DVR servers, installing cameras, and video archives
    • Identify, price show, and procure required hardware/software
    • Configure software to meet the needs of individual users
    • Manage alarm systems; interface with outside service providers as needed
    • Administer email, anti-virus, and security access systems
    • Serve as emergency contact for network, connectivity, server, and internet issues
    • Maintain Elovations email network
    • Serve as Elovations subject matter expert on CASI dimensioning systems and interface with CASI to resolve operational issues
    • Complete special projects
    • Assumes additional tasks and responsibilities as assigned


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • 2+ years of solid desktop pc hardware and software troubleshooting and repair and information technologies experience
    • Strong organizational, presentation, and customer service skills.
    • Comfortable with heights and use lift equipment.
    • Must be able to work independently as well as in a team environment.
    • Ability to communicate effectively both orally and in writing,
    • Able to understand and follow standard operating procedures to perform duties in a professional, courteous and respectful manner.
    • Excellent time management skills



    This job has no supervisory responsibilities.


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