Newgistics Inc.

  • Operations Manager

    Location US-KY-Erlanger
    # Positions
    Parcel & Fulfillment Operations
  • Overview

    The Operations Manager is responsible for comprehensive ownership of the operational health

    of the facility, specifically productivity, quality, safety, and staffing. This individual will oversee

    both day and night shift operations across a 6-day workweek and report in the General

    Manager. They will be expected to consistently evaluate current processes and procedures,

    recommend scalable improvements, and execute agreed-upon business improvements in a

    timely and cost-effective manner.



    • Regulate the core processes and functions of a tailor-made logistics process, customized to accommodate our vendors’ individual business needs
    • Meet production & financial benchmarks as set forth by Elovations Management
    • Assess inbound volume projections (daily, weekly, monthly, quarterly) to staff facility appropriately
    • Own all within- and cross-shift decision-making to align resources and assets to business needs
    • Lead & supervise a multi-faceted team of individuals across multiple levels/functions: associates, problem solvers, trainers, and zone managers
    • Foster career development and growth in managers through expectation setting, tracked performance metrics, offered support, and performance review
    • Oversee special projects ensuring deadlines are met, analytical support is provided, and all impacted parties are considered; Assume additional tasks and responsibilities as required by management



    • 4+ years management experience in e-commerce, operations or logistics/supply chain
    • Ability to drive positive change in fast-paced, demanding work environment
    • Ability to identify process inefficiencies, anticipate issues, propose strategic, executable solutions, and drive implementation of improvements
    • Consistently employs sound judgment and exceeds expectations; A natural leader
    • Excellent written and verbal communication skills
    • Possesses an elevated level of personal accountability, ownership, and a rigorous work ethic
    • Thrives in a diverse environment working with a wide variety of personality types
    • Has experience with metrics, data analysis, pivot tables, performance management, and 5S organization
    • Bachelor’s degree from accredited university


    • Zone Managers
    • Problem Solvers
    • Associates
    • Trainers


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