Newgistics Inc.

  • Exceptions Clerk (Dangerous Goods)

    Location US-KY-Erlanger
    # Positions
    Parcel & Fulfillment Operations
  • Overview




    • Work within multiple computer systems to source information about the given commodity to determine adherence to restrictions guidelines
    • Interface with Pitney Bowes & eBay customer service to source needed information and resolve outstanding issues
    • Leverage the tools provided to properly determined the correct channeling for each parcel: Ship Forward, Liquidate (XOL), or Destroy (XOX)
    • Receive training to properly grade and package lithium ion batteries to meet outbound air cargo regulations and requirements
    • Ensure issues involving eBay customer service are promptly handled and parcel advances to the next stage in processing
    • Accurately track and report metrics to monitor use case data and create documentation as needed
    • Identify new issues as they arise and surface to management to determine best course of action
    • Consistently work to optimize your own process to avoid delays in parcels shipping forward


    • Excellent computer skills with high proficiency using multiple operating systems
    • Excellent verbal and written communication skillsAbility to work cross-functionally with multiple teams & departments all serving a different set of operational goals
    • Highly detail-oriented, meticulous nature absolutely necessary
    • Thrives in a fast paced work environment
    • Consistently professional in all communication
    • Ability to thrive with minimal supervision
    • Ability to work against time sensitive deadlines while maintaining high accuracy
    • Experience in shipping/receiving and /or customer service ideal
    • Flexibility of schedule is beneficial


    • This job has no supervisory responsibilities.



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