Newgistics Inc.

  • Fulfillment Operations Supervisor

    Location US-IN-Greenwood
    # Positions
    Parcel & Fulfillment Operations
  • Overview

    This position will have responsibility to effectively manage, oversee and control all operational and associate activities within the warehouse including Receiving, Pick/Pack, Shipping, and Inventory Control as well as kitting/retail activities and ensuring product quality. The operations supervisor will also be responsible for ensuring the proper implementation and enforcement of policies, holding a high standard of safety and the continuous training of employees, leads and associates in the warehouse. This position reports to the Facility Manager.


    • Oversee specified client fulfillment areas of the operatio
    • Train individual pickers, verifiers, receivers, and shippers on proper methods and operating procedures
    • Set-up and organize assigned area in order to insure effective operation
    • Practice good housekeeping to ensure a safe and efficient environment at all times
    • Implement process improvements as necessary
    • Work with the facility management to achieve quality and productivity goals
    • Responsible for all aspects in storing products to facilitate the receiving, stocking, picking and shipping process in a fulfillment operation
    • Manage the work flow to ensure the daily activities related to the assigned department is met as expected
    • Writing performance reviews and coaching employees to success
    • Conducts daily shift start-up meetings discussing the previous day’s performance, reviewing the expected workload for the day
    • Ensure a safe work environment by: observing and coaching employees, addressing potential safety hazards, maintaining a clean work area, monitoring condition of all equipment and ordering repairs, and participating as a permanent member of the Safety Committee
    • Responsible for the timely processing of all department activity including productivity, accuracy, and day end reports
    • Work closely with the Facility Manager to control costs in your operation – labor, supplies, and inventory shrinkage
    • Responsible for accurate employee records including daily time clock monitoring, discipline notification and attendance reports


    • Experience with WMS pick/pack/ship activities using RF scanners and workstations or like technology
    • Experience with automated fulfillment equipment and technology, i.e. Swisslog AutoStore highly preferred
    • Knowledge of inventory control and related fulfillment processes
    • Strong and effective communication skills both written and verbal as well as in MS Word and Excel
    • Able to lead, motivate and mentor fulfillment personnel
    • Required to operate effectively in a time sensitive setting that requires meeting daily client Service Level Agreements
    • Required to lead with a sense of urgency and an emphasis on great customer service
    • Knowledge of aspects in storing products to facilitate the receiving, stocking, picking and shipping process in the fulfillment operation
    • Problem solving skills
    • Plan, organize and direct the activities of subordinates


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