Newgistics Inc.

  • Exceptions Analyst - Erlanger

    Location US-KY-Erlanger
    # Positions
    Parcel & Fulfillment Operations
  • Overview

    Exceptions Analyst


    • Oversee daily audit reports to ensure tickets are promptly handled, parcels advance to the next stage in processing, and service level agreements are met
    • Leverage HubApp, Command Central and other Pitney Bowes provided tools to resolve errors or issues enabling customer's orders to ship forward
    • Interface with Pitney Bowes & eBay customer service via JIRA to source needed information and resolve outstanding issues
    • Research and document via JIRA ticket all parcels received in hub with contents missing
    • Leverage the Exceptions Handling SOP to properly determine the correct channeling for each parcel: Ship Forward, Liquidate (XOL}, Return to Sender (XOR}, or Destroy (XOX)
    • Serve as subject matter expert on tools and use cases
    • Identify new issues as they arise and surface to management to determine best course of action
    • Accurately track and report metrics to monitor use case data and create documentation as needed
    • Consistently work to optimize your own process to avoid delays in parcels shipping forward
    • Grade and package lithium ion batteries to meet outbound air cargo regulations and requirements


    • Excellent computer skills with high proficiency using multiple operating systems
    • Excellent verbal and written communication skills
    • Ability to work cross-functionally with multiple teams & departments all serving a different set of operational goals
    • Highly detail-oriented, meticulous nature absolutely necessary
    • Thrives in a fast-paced environment
    • Consistently professional in all communications
    • Ability to thrive with minimal supervision
    • Ability to work against time sensitive deadlines while maintaining high accuracy
    • Experience in shipping/receiving and/or customer service ideal


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