Newgistics Inc.

  • Facility Manager, COM Fulfillment Operations - LAX

    Location US-CA-Commerce
    # Positions
    Parcel & Fulfillment Operations
  • Overview

    The Facility Manager, Commerce, CA Fulfillment Operations will be responsible for all aspects of our Commerce, CA fulfillment operations and including transportation services with the NGS parcel operations team in the facility. The positons reports directly to the Regional Manager, Fulfillment Operations and will include working collaboratively with operations, account management, sales, human resources, engineering as well as managing warehouse personnel. A successful candidate must have proven experience in all aspects of logistics, warehouse/inventory management, fulfillment distribution and transportation.


    • Implement and execute world-class service levels for a mid size facility consisting of 125,000 square feet. Responsible for 99.9% order and inventory accuracy rates. Manage multi-client SLA’s per contract terms.
    • Direct a high performing team with a “customers come first” mentality. Select and develop direct reports through coaching, performance management, talent management, and succession planning.
    • Collaborate with senior business leaders to establish facility plans and solutions in order to achieve strategic business initiatives and deliver service and financial results.
    • Develop facility goals that align with core values and strategic goals.
    • Monitor and audit P&L’s at a facility level for the COM fulfillment site to drive profitability and ensure operations is monitoring variable and fixed costs to achieve financial metrics.
    • Manage supplies and procurement planning strategies.
    • Drive consistency and accountability through implementing and monitoring best practices and following standardized methods and processes.
    • Develop optimum inventory locations and order picking strategies with automation to optimize work flow utilization and labor productivity.
    • Ensure all warehouse operations are in compliance with OSHA and local regulatory requirements. Implement and manage safety training programs and practices.
    • Deploy continuous improvement efforts in the distribution facility to drive productivity, reduce operating costs, streamline work processes, and work collaboratively with account management to provide seamless quality customer service.
    • Proactively seek new and innovative fulfillment strategies to promote 'best in class' practices.
    • Establish work schedules and ensure that the schedules are correctly implemented providing full coverage to ensure customer service level agreements are met without exception. Leverage LMS application and reporting functionality.
    • Interface with Sales and Implementations groups on prospective clients to help develop efficient and innovative solutions that drive profitability.
    • Client engagement with prospective clients and existing clients at the COM to ensure continued growth within Newgistics Parcel and Fulfillment Services.
    • Support and engage on capital ROI initiatives to ensure projects being approved drive financial gains.
    • Oversee and assist with all new client onboarding from an operational perspective to ensure launches are successful, reporting any issues internally for prompt resolution.
    • Partner with NGS leaders and their teams to develop and execute strategies that foster growth, innovation, and organizational effectiveness. This includes taking ownership for designing, building and implementing programs, processes and tools to help set managers and employees up for success.
    • Travel up to 10% nationally to NGS facilities and vendors as needed.


    • Bachelor’s degree preferred in engineering, business, operations or related field preferred
    • 7-10 operations experience within the logistics industry, preferably in a fulfillment/3PL environment
    • 5S and or 6 Sigma certification preferred
    • Strong analytical skills and structured problem solving skills.
    • Must be a team player with a strong work ethic, as well as excellent people and organizational skills.
    • Expert Knowledge in MS Word such as keyboard short cuts, creating macros, templates, table techniques, and working with images and text.
    • Expert knowledge in MS Excel such as pivot tables, v-look ups, creating macros and creating complex formulas.
    • Proficient in MS Visio such as creating Visio diagrams, creating custom styles and templates, cross functional flow charts, linking drawings to other MS applications, working with data, custom reports, and exporting.
    • Expert knowledge in WMS systems, WCS and LMS
    • Superior professionalism and judgment
    • Great team player and able to adapt to work in a multi-cultural environment


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